BOHEMIA, N.Y.--(BUSINESS WIRE)Mat. 16, 2004--Direct Insite Corp. (OTC BB:DIRI.OB), a global provider of Electronic Invoice Presentment and Payment (EIP&P) solutions, today announced it has achieved ISO 9001:2000 certification. This new level of certification extends the Company's earlier ISO 9001-1994 certification and continues the ongoing commitment to "best of breed" business processes and conformance to recognized industry standards. The uniqueness of this level of certification communicates an important message to Direct Insite customers who are dependent on services such as the Company's Invoices Online(TM) (IOL) offering for the global delivery of their mission critical billing and invoice information.
The ISO certification was confirmed through a comprehensive independent audit of Direct Insite's management strategies and business processes. The standard mandates compliance to new levels of corporate performance through proven methodologies and Best Practices.
According to the independent auditors Perry Johnson, Inc., Direct Insite excelled in the area of establishing and maintaining a Consistent Quality Management system and in the area of establishing a proven customer satisfaction measurement process. In particular, the certification applied to Direct Insite as a supplier of:
"In order to meet the stringent requirements of our multi-national Fortune 1000 customers who require a proven global approach to their billing and payment methodologies, Direct Insite maintains strict business processes and strategies to ensure delivery of the highest level of customer service and satisfaction," said James Cannavino, Chairman and CEO, Direct Insite. "ISO 9001:2000 certification recognizes our long-standing commitment to the use of Best Practices and we are very gratified to receive this outstanding industry acknowledgement for our efforts."
Direct Insite offers Invoices Online(TM)(IOL), the first web-based billing and payment system designed to handle the complex invoicing found in today's global business environment. The solution allows Fortune 1000 companies to receive, route, approve and pay invoices on-line in any language and currency. By automating the traditional paper-based invoicing process, their customers now have easy and quick access to line-item billing information, reporting and analytics. With the enhanced level of accuracy provided by Invoices on Line, invoice disputes are greatly reduced and overall customer satisfaction is substantially increased.
The company's offerings improve the delivery and management of high volumes of invoice-related data while providing a customer workflow system that better manages the complexity of the presentation, analysis, dispute resolution, approval and payment process. This reduces the administrative and operating expenses for both "Biller" and "Payer" alike. Direct Insite also provides managed services using patented dbExpress (TM) technology, a management information tool that allows users to visually data mine large volumes of transactional data via the Internet. A complete Internet Customer Care tool set integrated with the EIP&P product set is also available.
Headquartered in Bohemia, NY, Direct Insite Corp. employs a staff of 55. The company's IOL solution is deployed in North and South America and in the Europe Middle East Africa geographic areas. For more information about Direct Insite Corp. call 631-244-1500 or visit our web site at www.directinsite.com.
ISO (International Organization for Standardization) is the source of the ISO 9000 and ISO 14000 families of quality and environmental management standards and more than 14,000 International Standards for business, government and society. ISO is a network of national standards institutes from 148 countries working in partnership with international organizations, governments, industry, business and consumers representatives.
ISO 9001:2000 registration gives an organization the benefit of an objectively evaluated and enforced quality management system. It is a tangible expression of a firm's commitment to quality that is internationally understood and accepted. ISO 9001:2000 registration is carried out by registrars, accredited organizations that review the organization's quality manual and other documentation to ensure that they meet the standard, and audit the firm's processes to ensure that the quality management system described in the documentation is in place and is effective.
Perry Johnson, Incorporated (PJI) is one of the world's leading consulting and training organizations and is the largest ISO 9000 trainer in North America. Since 1983, the professionals at PJI have presented seminars to more than three million people -- in seven languages and in more than 80 cities worldwide -- with a client base in excess of 40,000 organizations.
PJI has been involved with ISO 9000 since its inception. PJI's U.K. affiliates were instrumental in the formulation and implementation of these standards, and have helped thousands of companies achieve registration over the past 15 years.
All statements other than statements of historical fact included in this release, including without limitation statements regarding the company's financial position, business strategy, and the plans and objectives of the company's management for future operations, are forward-looking statements. When used in this release, words such as "anticipate", "believe", "estimate", "expect", "intend" and similar expressions, as they relate to the company or its management, identify forward-looking statements. Such forward-looking statements are based on the beliefs of the company's management, as well as assumptions made by and information currently available to the company's management. Actual results could differ materially from those contemplated by the forward-looking statements as a result of certain factors, including but not limited to, business and economic conditions, competitive factors and pricing pressures, capacity and supply constraints. Such statements reflect the views of the company with respect to future events and are subject to these and other risks, uncertainties and assumptions relating to the operations, results of operations, growth strategy and liquidity of the company. Readers are cautioned not to place undue reliance on these forward-looking statements. The company does not undertake any obligation to release publicly any revisions to these forward-looking statements to reflect future events or circumstances or to reflect the occurrence of unanticipated events.
| Contact Corporate: | |
| Warren Wright, EVP, Sales & Marketing Direct Insite Corporation 631.244.1500 |
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| Communications: | |
| Pamela Preston/Kelly Fitzgerald Breakaway Communications 212.590.2554/2555 |
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| Source: | |
| Direct Insite Corp. | |