Direct Insite offers a full suite of services that simplify AR functions and accelerate cash flow.
Self-Service Web Portal
Direct Insite offers a robust electronic invoice presentment and payment (EIPP) portal that enables customers to access their invoices, statements, credit memos, disputed items and payment history, anytime they want, without having to call your AR department. With this service, customers have access to a self-service decision-tree and online tools that provide self-help answers to their inquiries. Customers can even register themselves to use the portal, and maintain their own login credentials.
Key Features:
- User-based access to invoices
- Displays current and past electronic invoices as a searchable list
- Ability to drill down into invoice header and line-item details
- Displays payment history
- Ability to search/filter payments by multiple search criteria
- Ability to download payment history details
- Customer registration and user password management
- Invoice reprint download via PDF or spreadsheet
- FAQ support and online help
- Notifications
- Seamless user experience via single sign-on from centralized portal
- Support for 17 languages
Benefits:
Electronic Invoice Processing
Direct Insite’s IOL suite takes the hassles out of invoice preparation and presentment.
IOL’s electronic invoice processing service automates bill preparation functions such as flipping a sales order or purchase order (PO) into a preliminary bill, making adjustments and edits to invoice line-items, consolidating invoices from multiple sources, and reviewing and distributing invoices.
What’s more, our automated tools for compliance validation — n-way matching — significantly streamlines the reconciliation of invoices, quotes, purchase orders, materials releases, certificates of acceptance and other business documents — allowing you to spot and resolve non-compliant invoices before they go out the door. IOL automatically notifies users of any billing compliance issues, enabling them to proactively perform workflow-driven adjustments prior to finalizing and submitting (or re-submitting) their invoices for payment. IOL also allows for the attachment and distribution of supporting compliance documents, such as receipts, agreements and purchase orders, with invoices.
Key Features:
- Convert paper invoices to electronic
- Electronic invoice distribution via Web, EDI, fax, e-mail, or XML
- Consolidate invoices from multiple systems
- Invoice line-item detail drill-down
- Ability to attach supporting documents to an invoice (PO, contract, etc.)
- Invoice matching and contract compliance validations
- Configurable e-mail notifications including: invoice ready, invoice disputed, payment success/fail, invoice overdue
- Supports multi-language e-mail notification alerts
Benefits:
Enterprise Workflow and Dispute Management
Direct Insite’s IOL suite offers powerful enterprise workflow and dispute management capabilities that speed the resolution of disputes, in turn, improving Days Sales Outstanding (DSO). With IOL, customers can initiate invoice disputes and inquiries online at the invoice or line-item level. Disputes are automatically routed via enterprise workflow to the supplier’s dispute management organization for review and resolution; an online dispute history displays the status of all dispute requests.
Key Features:
- Users may initiate invoice disputes/inquiries at the invoice or line-item level
- Dispute information — including dispute reason code, dispute date/time, descriptive text, dispute amount, disputed invoice number, account number — are digitally archived
- Real-time visibility to disputed credits/collections
- Displays dispute history
- Users can search/filter disputes by multiple search criteria
- Users can drill down into dispute details
- Disputes can be extracted to a third-party dispute management system
- Allows for payment of non-disputed invoice amount
- Configurable dispute management rules
- Configurable payer invoice review and approval workflow
- Configurable workflow business rules
- Configurable workflow notifications and escalation business rules
- Invoice preparation review/release workflow
Benefits:
Business Reporting and Metrics
IOL’s business reporting tools enable finance managers to more closely track and analyze cross-sell and up-sell trends, as well as review cash disbursement and payment patterns across customers. With IOL, customers can perform self-reporting functions such as usage and 30/60/90 overdue reporting.
Key Features:
- Web-based customer self-reporting
- Aging or AR reports
- Summary or detail billing reports
- Customer usage reports
- Customer cash analyses
- 30/60/90 overdue reporting
Benefits:
- More closely track spending
- Better understand payment patterns
